Sales Policy

Effective Date: January 7, 2025

At NOTE SURII, we are committed to providing a seamless shopping experience for all of our customers. This Sales Policy outlines the terms and conditions of purchasing products from our website notesurii.com. By placing an order, you agree to comply with this policy.

1. Product Availability

  • Product Listings: All products listed on our website are subject to availability. We strive to ensure that product information, descriptions, and prices are accurate; however, we do not guarantee the availability of any specific item.

  • Out of Stock Items: If an item you have ordered is out of stock, we will notify you as soon as possible. You will have the option to either wait for the product to become available or select an alternative item. If you choose not to proceed, a full refund will be issued.

2. Order Process

  • Placing an Order: When you place an order, you are making an offer to purchase the selected items under the terms of this policy. We reserve the right to accept or reject any order for any reason, including but not limited to stock availability or payment issues.

  • Order Confirmation: After placing an order, you will receive an email confirming that we have received your order. This is not an acceptance of your order but an acknowledgment of receipt. Your order is not confirmed until payment is processed, and the product is shipped.

  • Order Changes: Once an order has been confirmed and payment is processed, we cannot make changes to the order. If you wish to cancel or modify an order, please contact us immediately before the item is shipped.

3. Payment

  • Payment Methods: We accept various payment methods, including major credit cards, debit cards, and PayPal. Full payment must be made at the time of purchase.

  • Payment Authorization: By providing payment details, you authorize NOTE SURII to charge the total amount for the order, including applicable taxes and shipping fees. Payment will be processed once your order is confirmed.

  • Sales Tax: Sales tax will be applied to all orders based on the delivery address and the applicable tax rate for that region. The applicable tax will be calculated at checkout.

4. Pricing

  • Pricing Errors: Although we strive to ensure our prices are accurate, errors can occur. If the price of an item is incorrectly listed, we will contact you to inform you of the error and provide the correct price. You may then choose to either proceed with the order at the correct price or cancel it.

  • Promotions and Discounts: Periodically, we offer promotional discounts or sales. These discounts may have specific terms and conditions, and they may not be combined with other promotions unless otherwise stated. Discounts are applied at checkout.

5. Shipping and Delivery

  • Shipping Methods: We offer various shipping options based on your location and preferences. Shipping fees and delivery times will be calculated during checkout.

  • Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information (if applicable).

  • Shipping Delays: While we strive to process and ship orders as quickly as possible, we are not responsible for any delays caused by third-party carriers or external circumstances, such as weather conditions or holidays.

6. International Orders

  • International Shipping: We currently offer international shipping to select countries. International customers are responsible for any customs duties, taxes, or additional charges that may apply upon delivery. These fees are not included in the order total at checkout and are determined by the destination country.

7. Returns and Refunds

  • Return Eligibility: We accept returns within 30 days of purchase for most products in original, unused condition and packaging. Please refer to our Refunds and Returns Policy for more detailed instructions on how to return items.

  • Refund Processing: Refunds are processed to the original payment method after the returned items are received and inspected. Shipping fees are non-refundable unless the return is due to an error on our part.

8. Order Cancellations

  • Canceling an Order: Orders can be canceled prior to shipping. If you wish to cancel your order, please contact us immediately at [email protected] or call 361-937-1960. If the item has already been shipped, you will need to return it under our returns policy.

9. Customer Responsibilities

  • Accurate Information: It is your responsibility to ensure that all information provided during the checkout process is accurate and complete. We are not liable for any issues that arise due to incorrect or incomplete information.

  • Receiving Your Order: Upon receiving your order, please inspect the products for any damage or defects. If there are any issues, please contact us within 7 days of receiving your order.

10. Limitation of Liability

  • Product Liability: While we take great care to ensure the quality of our products, we are not responsible for injuries, damages, or losses that occur due to misuse or improper use of our products. Please always follow the manufacturer’s instructions and safety guidelines.

  • Force Majeure: We are not liable for any delay or failure to perform our obligations under this policy due to events beyond our control, such as natural disasters, strikes, or other circumstances that disrupt business operations.

11. Contact Us

If you have any questions or concerns regarding our Sales Policy or need assistance with your order, please contact us:

This Sales Policy clearly explains the terms and conditions of purchasing from your business and provides transparency to customers about their rights and responsibilities. You can adjust the policy based on specific operational practices or customer requirements.