Refunds and Returns Policy

Effective Date: January 7, 2025

At NOTE SURII, we want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer a straightforward returns and refunds process to ensure your experience is as easy as possible. Please review the following guidelines for our returns and refunds policy:

1. Returns

We accept returns for most items within 30 days from the date of purchase. To qualify for a return, the product must meet the following conditions:

  • The item must be unused, in original condition, and in its original packaging.
  • Proof of purchase is required (receipt, order number, or email confirmation).
  • Items must be returned within 30 days from the delivery date.

2. Non-Returnable Items

Some items cannot be returned for health and safety reasons. These include, but are not limited to:

  • Opened baby food or consumables (e.g., baby formula, baby wipes).
  • Personalized or custom products.
  • Gift cards.

We reserve the right to refuse returns on items that do not meet these criteria.

3. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Reach out to us at [email protected] or call 361-937-1960 to request a return authorization.
  2. Pack the Item: Ensure the item is in its original condition and packaging.
  3. Ship the Item: After receiving return instructions, you will be responsible for shipping the item back to us. We recommend using a trackable shipping service to ensure the safe return of the product.

4. Return Shipping Costs

  • Domestic Returns: The customer is responsible for the return shipping costs unless the item is defective, damaged, or if we made an error in your order.
  • Free Returns: In certain cases (e.g., faulty or incorrect items), we will provide a prepaid shipping label to cover return shipping.

5. Refunds

Once your returned item is received and inspected, we will process your refund. The refund will be issued using the original payment method. Please note the following:

  • Processing Time: Refunds may take 5-7 business days to appear in your account after we process the return.
  • Refund Amount: Refunds will be for the cost of the item(s) returned. Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged items).

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. You may be eligible for a replacement or full refund, including shipping costs. To expedite the process:

  • Contact us within 7 days of receiving the item.
  • Provide photos of the damaged or defective product.

7. Exchanges

At this time, we do not offer direct exchanges. If you need a different size, color, or product, please return the original item and place a new order.

8. Cancellations

  • Order Cancellations: If you wish to cancel your order, please contact us as soon as possible. Orders that have already been processed or shipped cannot be canceled.
  • Changes to Orders: Once your order is placed, it cannot be modified. Please ensure the accuracy of your order before completing the checkout process.

9. Contact Us

If you have any questions or need assistance with a return or refund, please contact our customer service team:

This Refunds and Returns Policy provides clear instructions on how customers can return items and receive refunds, while also setting expectations for return conditions, timelines, and responsibilities. You can further customize the policy based on your specific business practices or customer needs.